Refund & Cancellation Policy

1. Overview

At Aero Intelli, customer satisfaction is important to us. We strive to ensure that all products and services are delivered in accordance with the highest quality standards. This policy explains the circumstances under which cancellations, returns, replacements, and refunds may be accepted.

2. Order Cancellation

Customers may request cancellation of an order before it has been processed, packed, shipped, manufactured, customized, or dispatched.

Once an order has entered processing, production, packaging, shipping, installation scheduling, or dispatch stages, cancellation requests may not be accepted. Aero Intelli reserves the right to approve or reject cancellation requests based on the status of the order.

3. Cancellation by Aero Intelli

Aero Intelli reserves the right to cancel any order due to circumstances including but not limited to product unavailability, pricing or technical errors, suspected fraudulent activity, payment verification issues, regulatory or legal requirements, or operational limitations.

In such cases, eligible payments received will be refunded through the original payment method.

4. Return Eligibility

Customers may be eligible for a return or replacement if:

• The product received is damaged during transit.
• The product received is defective upon delivery.
• The wrong product was delivered.
• The delivered product substantially differs from the confirmed order.

Return requests must generally be submitted within 7 days of delivery unless otherwise specified for a particular product. Supporting photographs, videos, invoices, and order information may be required during the review process.

5. Non-Returnable Items

The following categories are generally not eligible for return, refund, or exchange:

• Customized products
• Made-to-order products
• Special procurement items
• Digital products or downloadable content
• Software licenses
• Installation services already completed
• Consulting services already rendered
• Products damaged due to misuse, negligence, improper handling, or unauthorized modifications
• Perishable goods and consumable products, where applicable

6. Inspection and Verification

All approved return requests are subject to inspection and verification. Aero Intelli reserves the right to determine whether a product qualifies for return, replacement, repair, store credit, or refund after evaluation.

7. Replacement Policy

Where appropriate, Aero Intelli may offer a replacement product instead of a refund. Replacement timelines may vary depending on product availability, logistics, and operational requirements.

8. Refund Process

Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on banking institutions, payment gateways, financial service providers, and regulatory requirements.

Typical processing times may range from 7 to 15 business days after approval.

9. Shipping Charges

Shipping, handling, installation, logistics, packaging, or service charges may not be refundable unless required by applicable law or where the refund is due to an error attributable to Aero Intelli.

10. Large Systems, Equipment, and Project Orders

Orders involving water treatment systems, aquaculture systems, hydroponic systems, aeroponic systems, industrial equipment, custom-engineered solutions, or project-based installations may be subject to separate commercial agreements, quotations, purchase orders, or contracts.

In such cases, the refund and cancellation terms specified in the applicable agreement shall prevail.

11. Refusal of Refund Requests

Aero Intelli reserves the right to deny refund or return requests that do not meet eligibility requirements, contain incomplete or inaccurate information, show evidence of misuse or unauthorized modification, or are submitted beyond the applicable reporting period.

12. Changes to This Policy

Aero Intelli reserves the right to modify, update, or revise this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on this website and become effective immediately upon publication.