Shipping & Delivery Policy

1.1This Policy applies to the dispatch and delivery of products and engineered systems supplied by Aero Intelli Private Limited (the "Company") in India.

1.2Online purchasing is not presently available. No order can be placed, and no payment can be made, through this website. Where you wish to procure a system, please contact the Company and a quotation will be issued for the specific scope.

1.3Where a quotation, purchase order or project agreement (together, the "Project Documents") records delivery terms for a particular supply, those terms govern that supply. This Policy applies to the extent the Project Documents are silent.

1.4This Policy is published as part of the Company's disclosures under the Consumer Protection (E-Commerce) Rules, 2020, and should be read together with the Terms of Use.

• Terms of Use

2.1The Company supplies to locations within India. Whether a particular site can be served depends on access, transport route and the nature of the equipment, and is confirmed at quotation stage rather than assumed.

2.2Supply outside India is not offered. If it is offered in future, it will be governed by separate terms addressing export documentation, customs clearance and incoterms, and this Policy will be updated before any such supply is accepted.

3.1The Company does not publish standard transit windows. The equipment it supplies is engineered to a site, and a period that is realistic for one configuration is misleading for another.

3.2The delivery schedule for a supply is stated in the applicable Project Documents, agreed before the order is accepted, and is calculated from a defined starting point recorded in those documents rather than from the date of enquiry.

3.3Where a schedule is agreed, the Company will notify you of any material change to it, together with the revised dates and the reason, as soon as the change is known.

4.1Recirculating Aquaculture Systems, water treatment systems, hydroponic and aeroponic systems and comparable engineered installations cannot be delivered to a site that is not physically ready to receive them.

4.2Unless the Project Documents allocate the responsibility to the Company, site readiness is the customer's responsibility, and the agreed delivery period begins only once the Company has verified that the requirements below have been met.

4.3Delay in achieving site readiness moves the delivery schedule by a corresponding period. The Company will confirm the revised dates in writing.

5.1Freight, handling, insurance, unloading and any special lifting or access arrangements are quoted as part of the applicable Project Documents. There is no checkout at which charges are displayed, because no online purchase is possible.

5.2Prices are exclusive of Goods and Services Tax and other statutory levies unless the quotation states otherwise. Applicable taxes are charged at the rate in force on the date of invoice.

5.3Where a site requires access arrangements that were not disclosed at quotation stage and that materially change the cost of delivery, the Company will inform you before incurring the cost and will not charge it without your agreement.

6.1The Company does not operate an automated tracking portal and does not send SMS or messaging-application notifications.

6.2Dispatch is confirmed by email to the address recorded in the Project Documents, together with the carrier's reference where one exists. Enquiries about a consignment in transit may be sent to contact@aerointelli.com.

7.1You are responsible for providing an accurate delivery address, for ensuring that a person authorised to take delivery is present at the agreed time, and for ensuring that the site is accessible to the transport required.

7.2Where delivery cannot be completed for a reason attributable to you, the Company will contact you to arrange a further attempt. Demurrage, storage or re-delivery costs actually incurred may be charged, and will be evidenced before they are invoiced.

8.1Delivery may be affected by events outside the Company's reasonable control, including natural events, flooding, cyclone, government restriction, public emergency, transport disruption, supplier failure and industrial action.

8.2In such circumstances the schedule is extended by a period corresponding to the disruption. This clause does not excuse the Company from telling you what has happened, nor does it limit any right you have under the Consumer Protection Act, 2019.

9.1Please inspect a consignment on delivery. Where packaging is visibly damaged, a consignment is short, or a seal appears to have been broken, record it on the carrier's delivery documentation before signing and notify the Company promptly.

9.2Prompt notice matters because a carrier's own liability window is short, and a claim made late may be refused by the carrier regardless of its merits. Photographs of the packaging and of the goods as received assist the investigation.

9.3Damage that is not apparent on inspection should be reported as soon as it is discovered. Nothing in this section limits your statutory rights in respect of goods that do not conform to the contract.

10.1The following categories are manufactured, tested and scheduled against a specific project rather than held as stock, and are supplied only under Project Documents:

10.2Because each is built to a specification, these categories are not returnable as a change of mind once manufacture has begun. The cancellation and refund position for a given supply is set out in Section 12 of the Terms of Use and in the applicable Project Documents.

• Recirculating Aquaculture Systems (RAS)
• Water Treatment Systems
• Hydroponic Systems
• Aeroponic Systems
• Industrial Equipment
• Custom Manufacturing Orders
• Project-Based Installations

11.1Delivery is complete when the goods are received at the agreed address and the delivery documentation is signed, or when the carrier records delivery in accordance with the Project Documents.

11.2Delivery is distinct from acceptance. Where the Project Documents provide for commissioning or an acceptance test, acceptance occurs on completion of that test, and signing for a consignment is not an acknowledgement that the system performs to specification.

12.1A complaint concerning dispatch or delivery may be sent to the Grievance Officer designated under the Consumer Protection (E-Commerce) Rules, 2020.

• Role: Grievance Officer
• Email: contact@aerointelli.com

12.2The Company will acknowledge a complaint within forty-eight (48) hours and will endeavour to resolve it within one (1) month of receipt.

12.3The Officer is presently identified by role and monitored inbox rather than by personal name. The Company states this openly and will publish the name and designation of the individual holding the role once appointed.

13.1This Policy will be revised when the Company's delivery arrangements change, and in particular before online purchasing is enabled. The version and date below identify the text currently in force.

13.2A supply already accepted is governed by the version of this Policy in force when it was accepted, together with the applicable Project Documents.

• Current policy: Shipping & Delivery Policy
• Version: 2.0
• Effective Date: 20 August 2026
• Last Updated: 20 August 2026

For questions about dispatch or delivery, please contact:

• Aero Intelli Private Limited
• Attention: Shipping and Delivery
• Email: contact@aerointelli.com