Terms of Use

1.1These Terms of Use govern your access to and use of the Aero Intelli website and any services made available through the Website. By accessing or using the Website, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to applicable law.

1.2The Website is operated by Aero Intelli Private Limited, a company incorporated in India, engaged in intelligent agriculture, aquaculture, hydroponics, aeroponics, water technology and related engineering and technology activities.

1.3These Terms apply to all visitors and users of the Website, whether or not you register an account, submit an enquiry or enter into any transaction with the Company.

2.1Your access to or use of the Website constitutes your acceptance of these Terms and of any policies referenced within them, including the Privacy Policy.

2.2If you do not agree to these Terms, you must discontinue use of the Website. Continued use following the publication of revised Terms constitutes acceptance of those revised Terms.

2.3Where you access the Website on behalf of an organisation, you confirm that you are authorised to accept these Terms on behalf of that organisation, and references to “you” include that organisation.

3.1The Website is intended for use by persons who are competent to contract under applicable law. If you are not competent to contract, you may use the Website only under the supervision of a parent or legal guardian who accepts these Terms.

3.2You must not use the Website if you are barred from doing so under any applicable law, or if your access has previously been suspended or withdrawn by the Company.

3.3You are responsible for ensuring that your use of the Website complies with the laws applicable in your jurisdiction. The Website is operated from India and is not directed at any jurisdiction where such operation would be unlawful.

In these Terms, unless the context requires otherwise:

• “Company”, “we”, “us” or “our” means Aero Intelli Private Limited and, where the context permits, its authorised representatives.
• “Website” means the Aero Intelli website and any related digital properties, pages, interfaces or applications operated by the Company.
• “Services” means the services, information, tools and functionality made available by the Company through the Website.
• “Products” means goods, systems, equipment or materials offered or described by the Company, whether supplied through the Website or under a separate agreement.
• “User Content” means any content, information, material or feedback submitted to the Website or to the Company by a user.
• “Project Documents” means quotations, proposals, technical specifications, drawings, purchase orders, supply agreements, installation agreements and warranty documents issued or executed in relation to a specific project.

Permitted Use

5.1You may access and use the Website for lawful purposes, including reviewing information about the Company, its technology, its products and its services, and making legitimate enquiries.

Restrictions

5.2You must not interfere with the operation, integrity, security or availability of the Website, or attempt to gain unauthorised access to any part of it, to any account, or to any system or network connected to it.

5.3You must not reproduce, republish, distribute or commercially exploit any part of the Website except as expressly permitted by these Terms or by applicable law.

User Responsibilities

5.4You are responsible for the accuracy of the information you submit through the Website and for maintaining the security of the devices and connections you use to access it.

5.5The Company may modify, suspend or discontinue any part of the Website, including any feature or content, without prior notice, subject to applicable law.

Account Creation

6.1Certain features of the Website may require registration. Where you register, you must provide information that is accurate, current and complete, and keep that information updated.

Credentials and Account Security

6.2You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account. You must notify the Company promptly of any unauthorised use or suspected compromise of your account.

Suspension and Closure

6.3The Company may suspend, restrict or close an account where it reasonably believes that these Terms have been breached, that the account has been compromised, or that suspension is required to comply with applicable law or to protect the Website or its users.

7.1The Company operates across intelligent agriculture, recirculating aquaculture systems, NFT hydroponics, aeroponics, water technology, automation and related digital services. The Website describes these capabilities for information purposes.

7.2Availability of any product or service is subject to confirmation by the Company. Descriptions published on the Website do not constitute an offer capable of acceptance, and do not create any obligation on the Company to supply.

8.1The Company takes reasonable care to ensure that descriptions, specifications, technical parameters and images published on the Website are accurate at the time of publication.

8.2Images, renderings and illustrations are indicative. Actual products, systems and installations may vary in appearance, dimensions, configuration or finish according to specification, site conditions and design revisions.

8.3Specifications may be revised as products and systems are developed. The Company reserves the right to correct errors, inaccuracies or omissions and to update information at any time, subject to applicable law.

8.4Nothing in this section limits any right or remedy available to a consumer under the Consumer Protection Act, 2019 or other applicable law.

9.1Where the Website permits an order to be submitted, your submission of an order constitutes an offer to purchase, and does not by itself create a binding contract.

9.2A contract is formed only when the Company confirms acceptance of the order in writing, or otherwise dispatches or commences supply against the order, whichever occurs first.

9.3The Company may decline or cancel an order, in whole or in part, where the product is unavailable, where information relating to the order is inaccurate, where a pricing or description error has occurred, where verification cannot be completed, or where acceptance would be contrary to applicable law. Where an order is declined or cancelled after payment, amounts already received for the cancelled portion will be refunded.

9.4Systems, equipment and engineering projects are ordinarily supplied under separate Project Documents rather than through a website order, and those documents govern where they apply.

10.1Prices are stated in Indian Rupees unless expressly indicated otherwise, and are subject to change until an order is accepted or a quotation is issued.

10.2Applicable taxes, duties, levies and, where relevant, freight, insurance, handling, installation and commissioning charges are payable in addition to the stated price unless the applicable quotation or order confirmation states that they are included.

10.3Payment must be made through the payment methods made available by the Company. Payments may be processed by third-party payment service providers, and the Company does not store payment card details on the Website.

10.4Where a manifest pricing error is identified, the Company will contact you before proceeding and you may confirm the order at the corrected price or cancel it without charge.

10.5Payment terms for projects, systems and engineering supply, including milestones and advances, are set out in the applicable Project Documents.

11.1Delivery timelines communicated by the Company are estimates based on information available at the time and are not guaranteed dates unless expressly agreed in writing.

11.2Where delivery, installation or commissioning at a site is required, you are responsible for site readiness, access, permissions, utilities and any statutory approvals required at the site, unless the applicable Project Documents allocate that responsibility to the Company.

11.3The Company is not responsible for delays caused by events outside its reasonable control, including transport disruption, supplier delay, regulatory action, site unavailability or natural events. The Company will inform you of material delays and of the revised schedule.

11.4Further details of dispatch and delivery arrangements are set out in the Shipping & Delivery Policy.

• Shipping & Delivery Policy

12.1Requests to cancel an accepted order should be sent to the Company in writing without delay. Whether a cancellation can be accommodated depends on the stage of processing, dispatch, manufacture or customisation at the time the request is received.

12.2Items that are custom-manufactured, engineered to a specific site, or produced against a specific technical specification are ordinarily not cancellable or returnable once production has commenced, except where the item is defective or does not conform to the agreed specification.

12.3Where an item is damaged in transit or does not conform to the agreed specification, you should notify the Company promptly on receipt, with supporting details, so that the matter can be examined and an appropriate remedy provided.

12.4Approved refunds are made to the original payment method. Cancellation and refund arrangements for projects and engineering supply are governed by the applicable Project Documents.

12.5This section does not limit any right or remedy available to a consumer under applicable law.

13.1Recirculating aquaculture systems, aeroponic and NFT hydroponic systems, water treatment systems and related automation are engineered solutions. Their design depends on site conditions, water source, species or crop, target capacity, regulatory requirements and operational practice.

13.2Information published on the Website is provided for general understanding and does not constitute engineering advice, a design deliverable or a representation of performance for any particular site or operation.

13.3Any engagement for design, supply, installation, commissioning, training, service or maintenance is governed by the applicable Project Documents, which prevail over the Website in relation to that engagement.

13.4System performance depends materially on operation, maintenance, input quality, biosecurity and adherence to the operating parameters supplied with the system. Warranties, if any, are those stated in the applicable Project Documents.

14.1The Company develops monitoring, automation, analytics and artificial-intelligence tools intended to support the operation of agricultural, aquaculture and water systems.

14.2Outputs generated by such tools, including alerts, predictions, recommendations and analytics, are decision-support information. They are not a substitute for professional judgement, statutory compliance, veterinary or agronomic advice, or independent verification by qualified personnel.

14.3Accuracy of any output depends on sensor condition, calibration, connectivity, data quality and correct installation. You remain responsible for the operation of your facility and for decisions taken in reliance on any output.

14.4Digital services may require connectivity, scheduled maintenance and periodic updates, and may be modified, interrupted or discontinued in accordance with the applicable service agreement.

Ownership

15.1The Website and its contents, including text, graphics, layout, design, technical illustrations, system diagrams, software, data compilations and the Aero Intelli name and marks, are owned by or licensed to the Company and are protected by applicable intellectual-property laws.

Permitted Access

15.2You are granted a limited, non-exclusive, non-transferable and revocable right to access and view the Website for personal or internal business evaluation purposes, subject to these Terms.

Restrictions

15.3You must not copy, modify, adapt, translate, reverse engineer, republish, distribute, license or create derivative works from any part of the Website, or use automated means to extract content, except as permitted by applicable law or with the Company's prior written consent.

Trademarks

15.4The Aero Intelli name, logo and any associated marks may not be used without the Company's prior written consent. Third-party marks appearing on the Website remain the property of their respective owners.

Submission

16.1Where the Website allows you to submit enquiries, documents, images, comments or feedback, you are responsible for the content you submit and for ensuring that it is lawful and accurate.

Rights and Permissions

16.2You retain ownership of your User Content. You grant the Company a non-exclusive, royalty-free right to use, store and reproduce that content to the extent necessary to respond to your enquiry, provide the relevant service and comply with applicable law.

16.3Where you submit suggestions or feedback about the Website, products or services, the Company may use that feedback to improve its offerings without obligation to you, unless separately agreed in writing.

Moderation and Removal

16.4The Company may review, decline to publish, edit for length or clarity, or remove User Content that it reasonably considers unlawful, misleading, infringing, offensive or in breach of these Terms.

16.5You should not submit confidential or sensitive personal information through the Website except where a form or channel is expressly provided for that purpose.

You must not, in connection with the Website:

• use the Website for any unlawful, fraudulent or deceptive purpose;
• attempt to gain unauthorised access to the Website, any account, server, system or network, or bypass any security or authentication measure;
• introduce any virus, malicious code, or other material designed to disrupt, damage or impair the Website or any connected system;
• impose an unreasonable load on the Website's infrastructure, or use automated tools to scrape, harvest or index content where such use is restricted;
• infringe the intellectual-property rights, privacy rights or confidentiality obligations of the Company or any third party;
• impersonate any person or organisation, or misrepresent your affiliation with any person or organisation;
• misuse enquiry or account functionality to transmit unsolicited commercial communications; or
• use information obtained from the Website to develop a competing product or service in breach of applicable law or contract.

17.1The Company may investigate suspected breaches of this section, restrict or withdraw access, and report conduct to the appropriate authorities where required by law.

18.1Two third-party services are used to operate the Website: Cloudflare, which hosts and delivers it, and EmailJS, which transmits enquiries submitted through the contact form. The Website also links out to Aero Intelli's social media profiles. There is no analytics provider, no payment gateway, no embedded map and no embedded media player. The Cookie Policy and the Privacy Policy describe what each service receives.

18.1(a)This clause is stated as a list of named services rather than as a list of categories the Website "may" use. A term drafted to permit anything discloses nothing, and the Company would rather amend this clause when the position changes than reserve a permission it is not exercising.

18.2Third-party services are governed by the terms and privacy policies of the relevant provider. The Company does not control those services and is not responsible for their content, availability or practices.

18.3A link to an external website does not imply endorsement. You should review the terms of any third-party service before using it.

19.1The Website and its content are provided for general information. While the Company takes reasonable care in preparing and maintaining the Website, it does not warrant that the content is complete, current or free from error at all times.

19.2Content on the Website does not constitute professional, engineering, agronomic, veterinary, financial or legal advice, and should not be relied upon as the sole basis for any operational, investment or compliance decision.

19.3The Company does not warrant that access to the Website will be uninterrupted or free from defects, or that the Website or the servers that make it available are free from harmful components, although reasonable measures are taken to that end.

19.4Statements regarding future capability, development or performance are indicative of intention and are not commitments or guarantees.

19.5Nothing in this section excludes or limits any liability or right that cannot be excluded or limited under applicable law, including under the Consumer Protection Act, 2019.

20.1To the extent permitted by applicable law, the Company is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, production, crop, stock, data or goodwill, arising from your access to or use of the Website.

20.2The Company's liability arising in connection with the supply of any product, system or service is as set out in the applicable Project Documents or service agreement for that supply.

20.3Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Indian law, including under the product-liability provisions of the Consumer Protection Act, 2019.

21.1You agree to indemnify the Company against losses, claims, damages and reasonable costs arising from your breach of these Terms, your misuse of the Website, your infringement of the rights of a third party, or your violation of applicable law.

21.2The Company will notify you of any claim to which this indemnity applies, allow you a reasonable opportunity to participate in its defence, and will not settle such a claim in a manner that imposes an obligation on you without your consent, such consent not to be unreasonably withheld.

21.3This indemnity does not apply to the extent that the loss arises from the Company's own breach, negligence or wrongful act.

22.1The Company's handling of personal data is described in the Aero Intelli Privacy Policy, which forms part of these Terms by reference. These Terms do not restate that document.

• Privacy Policy

22.2The Company processes personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 as and when its provisions come into force.

22.3By using the Website, you acknowledge that information you submit will be processed as described in the Privacy Policy.

23.1The Company may suspend or withdraw access to the Website, or to any account or feature, where it reasonably believes that these Terms have been breached, that security is at risk, or that suspension is required by applicable law.

23.2You may discontinue use of the Website at any time, and may request closure of any account you hold by contacting the Company.

23.3Termination does not affect rights or obligations accrued before termination. The sections concerning intellectual property, disclaimers, limitation of liability, indemnification, governing law and any other provision intended to survive will continue in effect.

23.4Suspension of Website access does not by itself terminate any separate contract for the supply of products or services, which is governed by its own terms.

24.1The Company may revise these Terms to reflect changes to the Website, its services, its business or applicable law. The revised Terms take effect when published on this page.

24.2Where a change is material, the Company will take reasonable steps to bring it to the attention of users, which may include a notice on the Website or, where an account exists, a direct communication.

24.3The version and dates applicable to this document are shown at the top of this page and are reproduced below for reference.

• Effective Date: 20 August 2026
• Last Updated: 20 August 2026
• Version: 2.0

25.1These Terms and any dispute arising out of or in connection with them, including their existence, validity or termination, are governed by the laws of India.

25.2The parties will first attempt to resolve any dispute amicably through good-faith discussion following written notice of the dispute.

25.3Subject to clause 25.2, disputes are subject to the jurisdiction of the competent courts in India. Nothing in this section affects any statutory forum available to a consumer under the Consumer Protection Act, 2019.

25.4No exclusive venue is named and no arbitration agreement is imposed. Where a company names a single distant city as the only forum, the practical effect is to price an ordinary customer out of bringing a claim at all. Aero Intelli would rather name nothing than name something that operates that way, and will name a venue only when it can be applied consistently.

26.1If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be severed or read down to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

26.2A failure or delay by the Company in exercising any right under these Terms does not operate as a waiver of that right or of any other right.

27.1These Terms, together with the Privacy Policy and any other policy referenced within them, constitute the entire agreement between you and the Company in relation to your use of the Website.

27.2Where the Company supplies products, systems or services under separate Project Documents or a service agreement, those documents govern that supply. In the event of a conflict in relation to that supply, the order of precedence is: the executed agreement, then the purchase order, then the quotation and technical specification, then these Terms.

27.3These Terms do not create any partnership, agency, joint venture or employment relationship between you and the Company.

28.1The Company has designated a Grievance Officer in accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.

28.2A complaint may be sent to the Grievance Officer by email at contact@aerointelli.com. The Company will acknowledge receipt within forty-eight (48) hours and will endeavour to redress the complaint within one (1) month of receipt, which is the period prescribed by the Rules.

28.3The Grievance Officer is presently identified by role and by a monitored inbox rather than by personal name. The Company records this openly rather than implying full conformity with the naming requirement, and will publish the name and designation of the individual holding the role once appointed.

For questions regarding these Terms of Use, please contact:

• Aero Intelli Private Limited
• Attention: Terms of Use
• Email: contact@aerointelli.com